KNH Investigates Patient Complaints Over Missing Test Results
KNH probes patient's claims of sub-standard care
Kenyatta National Hospital (KNH) has launched an internal investigation into a patient's complaints of missing medical test results and sub-standard care under the Social Health Authority (SHA) scheme.
The patient alleged that she spent nearly Ksh150,000 on medical care without receiving critical treatment and diagnostic reports. KNH CEO Dr. Richard Lesiyampe confirmed that the hospital has initiated a formal inquiry to evaluate the claims.
The patient's account included claims of being forced to repeat procedures due to staff refusing to accept external test results, and being denied access to her medical records. She also alleged that hospital staff failed to provide prescribed medication during her admission.
KNH management has invited the patient and her family to a resolution meeting and provided contact channels for executive leadership to coordinate the meeting.
Source: Nairobi Wire. AI-assisted summary.
